Frequently Asked Questions about Parent Portal
Below are some frequently asked Parent Portal questions (and their answers!). If you have any other questions, please send an e-mail message to: email@example.com.
What is Parent Portal?
Parent Portal is a web-based system that allows parents or guardians of students in grades 4-12 to access information about their children’s school progress, find out about assignments, track attendance records and contact teachers. It is an extension of SchoolTool, which is the district’s current student data management system.
What information can be viewed?
Demographic information, attendance records, grades, quarterly reports and report cards. If teachers post assignments or syllabus materials, parents can also see that information.
Why is Parent Portal available only for grades 4-12?
The curriculum and grading systems for students in grades K-3 lend themselves better to a system which teachers are having direct and consistent daily communication exchanges with parents using notes, backpack newsletters, phone calls and e-mails.
How do I log in to Parent Portal?
First, you’ll need a valid e-mail address and then you can request access to the Parent Portal section of SchoolTool by sending an email to firstname.lastname@example.org with the subject line “SchoolTool Parent Access.” In that email, please provide the Parent/Guardian name followed by the email address to be associated with that account in addition to your child(ren)’s name(s). Please note that each Parent/Guardian will need a separate email address.
What if I encounter problems using Parent Portal?
Please send an e-mail describing the issue to: email@example.com. The district’s Computer Services Department staff will assist you.
What equipment or software is needed to use Parent Portal?
You’ll need to use a computer that has access to the Internet. For some documents, you may also need Adobe Reader, which is a free document reader available for download on the Internet at http://get.adobe.com/reader/.
Can students get a Parent Portal account?
No, but they can view the information with their parents/guardians.
How do you handle lost or forgotten passwords?
You can reset your password on the SchoolTool/Parent Portal homepage or have a forgotten password e-mailed to you.
What can I do if I see that my child has received a low grade on an assignment?
Talk to your child about the assignment. You can also contact the teacher about the work and come up with strategies for helping your child get back on track.
What if I see an incorrect grade when viewing Parent Portal information?
You can e-mail your child’s teacher or call the Student Services Center at (518) 695-3255, ext. 2239.
Who can I speak with about my child’s attendance record?
You can call the Elementary School attendance office at (518) 695-3255, ext. 1225, the Middle School attendance office at (518) 695-3255, ext. 1225 or the High School attendance office at (518) 695-3255, ext. 2233.
What if I need to update personal information (phone numbers, address, etc.)?
Please call the building your child attends. The phone number for the Elementary School main office is (518) 695-3255, ext. 1224. The phone number for the Middle School main office is (518) 695-3255, ext. 2265. The number for the High School main office is (518) 695-3255, ext. 2232.